Working At GemLux

Through our 60-year history, GEM Products Inc. has become one of the world’s leading stainless steel marine and boat hardware suppliers. It’s all about the people, the “GEM Family.”

Our customers “Demand the Best”, they demand GEM, and if you are looking to join a fast-growing company in a fun, infectious environment where the people make a difference, then so should you!

Our Benefits Include:

  • Competitive compensation package
  • Medical/Dental/Life/AD&D/Short & Long-Term Disability Insurance
  • Paid time off
  • 401(k) with matching GEM contributions
  • Health Savings Account
  • Bottomless coffee (hello lattes) & snacks, and monthly BBQ’s to mix our workdays up. But nothing beats working with people that are genuinely kind and care about the work they do here.


Inside Sales Account Manager:

 Interested candidates please forward your resume to chris@gemlux.com and tell us why you would be the best fit for this position.


Job Description

 

·     Cultivate relationships with existing clients to maximize client satisfaction, retention, and growth

·     Grow existing product offerings with key accounts while introducing new product opportunities.

·     Ensure the highest level of customer service resulting in increased productivity and achieving sales goals

·      Proactively engage customers to gauge feedback and better ascertain their needs

·      Be able to resolve product or service issues by clarifying the problem; Determine the cause of the problem, offer the best solution to resolve the issue, and follow up to ensure the customer is satisfied with the resolution.

·      Manage a large number of inbound calls and e-mails relating to

·     Product inquiries

·     Hardware solutions

·     Purchase orders

·      Work in conjunction with outside sales team to increase business while providing assistance to them while on the road meeting with customers

·      Responsible for inventory management and allocation

·      Work closely with the shipping department to ensure orders are prioritized on a daily basis

·      Monitor daily sales numbers while working with sales manager to ensure company goals are met

·      Provide knowledgeable information regarding our products while providing a personal and enjoyable GEM experience

 

Inside Sales Account Manager Job Requirements:

 

·      Very friendly, outgoing, reliable, pro-active, courteous, and dedicated to customer service

·     Attention to detail and very organized

·      College degree preferred

·      Team oriented

·      Shows excellent communication skills (Phone, e-mails, live chat)

·      Proficient computer skills, organizational skills, and familiar with Microsoft Excel

·      Comfortable with data entry

·      Ability to retain technical product knowledge and present this information to the customer

·      Fishing and Boating knowledge a plus or willingness to learn

 

System Administrator II

The ideal candidate should be an organized, motivated individual with a strong latitude in ability to handle daily tasks and responsibilities. Good communication, teamwork, and problem-solving skills are a must.The primary responsibility of this position will be to support users and company operations utilizing experience and technology. This includes being the primary point of contact for user support and troubleshooting, responsible for the regular monitoring and maintenance of company equipment/systems, and the expectation of learning/developing/implementing company operations and processes. Communication, collaboration, and coordination with all departments and employees will be required. This position reports to Director of Information Technology.


Candidates should have bachelor’s degree or combined equivalent work experience in the following areas:

-      Netsuite development and administration

-      VMWare ESXi administration

-      Apple Mac OSX & iOS support

-      Windows server administration

-      User support and/or help desk

-      IT infrastructure, system, network, and user administration

-      Server virtualization

-      Windows device troubleshooting and repair

-      HTML and other Web technologies


Other valuable experience might include:

-      SQL

-      Reporting and analytics

-      Programming / Scripting

-      Documentation of IT infrastructure

-      Data security best practices

-      General business practices

-      General accounting practices

-      Shipping & Receiving / Warehousing / Inventory Management

-      Knowledge of boating or sportfishing industries and products


Regular responsibilities for the position may include:

-      NetSuite administration and development

-      Primary point of contact for user support, questions, and issues

-      Provide assistance to or lead projects handled by IT

-      Review, recommend, and implement improvements to current processes, technology, and tools

-      Documentation of network and technology infrastructure

-      Server and workstation upgrades and maintenance

-      Consolidation of disparate cloud and local services

-      Improve company IT infrastructure to better help the company prepare for future growth, and to help make current processes more efficient       

Interested candidates may submit resumes to job-postings@gemlux.com


Draftsman / Junior Engineer

GEM is looking for the right candidate to fill a Draftsman / Junior Engineer position in our Engineering department. The ideal candidate should be an organized, motivated individual with a strong latitude in ability to handle daily tasks and responsibilities. Good communication, teamwork, and problem-solving skills are a must.


Interested candidates may submit resumes to: job-postings@gemlux.com


The primary responsibility of this position will be to support senior engineers as they design and enhance products for the company. This includes drawing and revising 3D and 2D technical drawings, producing customer-facing marketing drawings, performing basic prototyping, and resolving manufacturing and QC issues with manufacturing vendors. This position will be working under supervision of a licensed Professional Engineer and will count towards NCEES and FBPE experience requirements.


Candidates should have work experience or skills in the following areas:

-      High School Diploma or GED

-      3D Modeling (Autodesk Inventor or similar) 2+ years’ experience (or school coursework); 4+ years’ experience preferred

-      Fully-dimensioned 2D Drawing for manufacturing use 2+ year’s experience (or school coursework)

-      Strong attention to detail and interpersonal skills


Other valuable experience or skills might include:

-      Bachelor’s Degree in Engineering; Preference given to a Mechanical Engineering degree from an ABET-accredited school

-      E.I.T. title with desire to earn PE license

-      FDM 3D printing 2+ years’ experience

-      Understanding of metal manufacturing techniques (casting, forging, machining, extrusion, etc.)

-      Understanding of plastic manufacturing techniques (injection molding, glass fiber reinforcement)

-      Understanding of galvanic series and corrosion control

-      Manufacturing techniques experience including CNC, welding, polishing, and additive manufacturing

-      Netsuite experience

-      Foreign language skills (Mandarin, Cantonese, Spanish)

-      Marine Industry, fishing experience (professional or leisure)


Regular responsibilities for the position may include:

-      Drawing and revising 3D and 2D technical drawings

-      Preparing 2D drawings for manufacturing, including tolerance stack-up analysis

-      Measuring samples (with calipers, micrometers, feeler gauges) to perform basic QC functions and to update drawings

-      Producing customer-facing marketing drawings and basic renderings for sales team or marketing use

-      Making recommendations to Senior Engineers on opportunities for improvement in design or manufacturing

-      Performing basic prototyping, primarily with FDM 3D printers

-      Performing basic business software functions to document new products

-      Resolving manufacturing and QC issues with manufacturing vendors



Warehouse Worker:

Interested candidates please forward your resume to job-postings@gemlux.com and tell us why you would be the best fit for this position.