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Payment Terms with Credit Approval
All shipments are prepaid, unless customer has submitted for and been approved for an open line of credit. Credit cards are accepted (VISA, MasterCard, and American Express)
Freight
All shipments are F.O.B. Orange Park, Florida. There is a $10.00 handling fee on all orders.
Shipments
All prepaid orders will ship within 48 business hours from the time that PAYMENT HAS BEEN RECEIVED by GEM Products. In the event that there are any problems processing your order (e.g. Backordered Items), you will be notified via email within 48 business hours.
IT IS THE SOLE RESPONSIBILITY OF THE PURCHASER TO DETERMINE THE VIABILITY OF A GEM PRODUCT FOR THEIR SPECIFIC NEED AND APPLICATION. GEM MAKES NO WRITTEN OR EXPRESSED VERIFICATION, NOR DOES IT AUTHORIZE ANY OF ITS EMPLOYEES TO CERTIFY AN INSTALLATION OF A GEM PRODUCT.
Our Warranty:
GEM PRODUCTS, INC. (GEM) warrants to the original retail purchaser that GEM's products will be free from defective materials or workmanship under normal use and service for a period of one (1) year from the original purchase date. See exceptions and exclusions below.
GEM warrants to the original retail purchaser that GEM's GEMLUX® Stainless Steel products sold after January 1, 1990 will be free from structural corrosion, under normal use and service, for the life of the boat on which the GEMLUX® product is originally installed. See exceptions and exclusions, below.
GEM SHALL NOT BE LIABLE FOR LOSS OR MISUSE OF ITS PRODUCTS, NOR SHALL GEM BE LIABLE FOR OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES INCURRED BY THE ORIGINAL RETAIL PURCHASER OR BY ANY OTHER PERSON, FIRM OR CORPORATION. LABOR COSTS ASSOCIATED WITH REPLACEMENT/REPAIR OF VESSEL OR PRODUCT WILL NOT BE REIMBURSED.
This warranty is void if the product warranted has been damaged by accident or unreasonable use, neglect, improper installation or service or other cause not arising out of defects in material or workmanship. Excluded in this Warranty are electric light bulbs (lamps), sealed beam lights and bilge pumps used as aerators.
During the warranty period, your GEM product will either be repaired or it will be replaced with a like product (at GEM's option) without charge to the original retail purchaser, when prepaid and insured, with proof-of-purchase date to GEM at its address listed on the back cover of this catalog. Any expenses incurred in the removal, replacement, or transportation of the product are not covered by this warranty. Any acceptance of product by GEM for replacement shall not be deemed an admission that the product is in violation of warranty or defective.
This warranty is GEM's only express warranty. Any implied warranty shall not extend beyond one year from the date of original purchase. Some states do not allow limitations on implied warranties, so this limitation may not apply to you.
In the event of replacement, the replacement product will continue the warranty time of the original product, or ninety (90) days, whichever is longer.
This warranty gives you specific legal rights. You may have other rights which vary from state to state. It is the responsibility of the boat builder or person/company installing the product to evaluate GEM Marine's products for fitness and applicability to their specific need or use.
IMPORTANT: FOR THIS WARRANTY TO BE EFFECTIVE, GEM MUST BE SUPPLIED WITH PROOF-OF-PURCHASE DATE OF THE PRODUCT.
Return Policy
Please see our official return policy at this link. |
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